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Prana Flow AI

Privacy Policy

Last Updated: November 26, 2025

This Privacy Policy explains how the legal entity Genesis Mit, operating under the brand and trade name PranaFlow (collectively, the "Company," "we," "us," or "our"), collects, uses, and discloses information about you when you use our website at https://pranaflow.ai/ (the "Site") and our related services, including our text messaging program. For all customer communication, we operate and identify ourselves exclusively as PranaFlow.

1. Information We Collect

a. Personal Information You Provide

We may collect personal information that you voluntarily provide when you create an account, sign up for newsletters, request support, or submit forms. This may include:

  • Name
  • Email address
  • Phone number
  • Company name
  • Billing information (if applicable)

b. Automatically Collected Information

When you visit PranaFlow.ai, we may automatically collect IP address, browser type, device type, operating system, and usage behavior analytics.

c. Cookies and Tracking Technologies

We use cookies and tracking tools to improve user experience, analyze site performance, and personalize content. You may disable cookies in your browser, though some site features may not function properly.

2. How We Use Your Information

We use collected information to:

  • Provide and maintain our services.
  • Communicate with you regarding appointment reminders, account updates, and promotional offers (only if opted-in).
  • Process payments and manage billing.
  • Comply with legal obligations.

3. How We Share Information (Strict No-Sharing Policy for SMS Data)

We may share your information with service providers (e.g., hosting, payment processors) solely to deliver our services.

IMPORTANT: Exclusion for Text Messaging Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. SMS Communication Policy

By providing your phone number, you consent to receive SMS communications from PranaFlow.ai.

  • Opt-In: Users opt-in via our web forms.
  • Opt-Out: You may reply STOP to any message to unsubscribe.
  • Help: You may reply HELP for assistance.
  • Fees: Message and data rates may apply.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain data only as long as necessary for providing services, legal compliance, and resolving disputes.

7. Children's Privacy

PranaFlow.ai is not intended for children under 13. We do not knowingly collect information from children.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your data. To exercise rights, contact support@pranaflow.ai.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The "Last Updated" date will be revised when changes occur.

10. Contact Us

PranaFlow.ai
Legal Business Name: Genesis Mit (Operating as PranaFlow)
Email: support@pranaflow.ai
Address: 31 Cornwall Dr, Markham ON, L6B 1M1